Pipe Burst, Dishwasher overflowed, Roof Leaked and now you need a raft to watch TV!

Call the Local Experts at AllMighty Clean!
(505)890-0022
24/7/365 Immediate Flood Response
Direct Insurance Billing

How long will it take for you to arrive?

Our target response time is less than 2 hours. In some cases it may take a bit longer depending upon your location. When you speak with our office or an on-call technician after hours we will give you an estimated time of arrival. We will also supply a mobile phone number so you have an open line of communication throughout the process. AllMighty Clean provides water mitigation services (limiting damage). Speed is crucial in arresting the continuing damage that occurs if water is allowed to remain in your home or office.

Should I call my insurance company?

Yes and No, if the flood occurred because of an indoor plumbing failure, an overflowing appliance or a new roof leak it is likely a covered loss. However, will the eventual cost of returning your home to a pre-loss condition be costly enough to justify a claim? Upon arrival a trained technician will assess the situation and advise you as to what the procedure entails and if it is likely to exceed your deductible.

What are my responsibilities if it is a covered loss?

Insurance contracts contain a section referred to as: “the loss mitigation clause”. This clause requires the property owner to take reasonable and prudent steps to preserve, protect and secure their property from further damage.” When you find an indoor flood it is extremely important to get professional help immediately. If you fail to act in a reasonable fashion you may assume financial liabilities outside of your deductible. Water continues to damage building materials and contents if allowed to remain. Most people do not have the training, experience or equipment to effectively meet the “loss mitigation clause”, therefore it is best to call a professional. Keep a log of your efforts and actions. During the confusion you may forget some of your efforts if you do not write them down.

Will I have to pay a lot of money out of pocket?

No, AllMighty Clean will Bill the insurance company directly for all covered losses. You will be asked to meet your deductible if the loss is large enough to warrant opening a claim. Beside the deductible we will not ask you for any payments until the insurance company has paid the claim. We work with every carrier and use industry standard estimating software so our pricing model is predetermined by all of the major carriers.

Do you have to tear up flooring and walls to dry my home?

In rare occasions some demolition is necessary. Most homes are flooded by clean water. In this case we use a process referred to as “in place or top down drying”. See the IICRC document at the following link: http://www.iicrc.org/pdf/techadvisory-in-place-drying.pdf. Because of advances in drying equipment, training and flooring most homes require little if any demolition to completely dry then to safe pre-loss condition.

Flood cuts and floating carpet are rarely necessary and only create additional inconvenience and expense. Today carpet is constructed almost entirely of plastic. It has names like Nylon, Polyester and Olefin. The primary and secondary backing are no longer constructed of natural fibers or Jute so the only material adversely effected by continued exposure to water is the latex used to seal the backings together. If wet carpet is roughly treated or floated to dry it may cause permanent damage. Floating is the process of uninstalling an edge or edges and placing high output air movers underneath in an effort to expedite drying. This process is extremely harsh for carpet. In practical application the carpet does not dry any faster and is unlikely to re-install nicely if floated rather than dried in place. As previously mentioned a portion of the latex used to seal the backing usually is lost in this process. This leaves the physical integrity of your carpet extremely compromised. Therefore, in most cases we will dry your carpet in place and give it a thorough steam cleaning after the drying is complete.

In some cases drywall must be removed if it has absorbed water during a flood. It is common for water to “wick” (be absorbed) into drywall. Most vertical drywall can be dried in place and retain 100% of its original strength. The most notable exception is exterior walls. Exterior walls will likely have insulation above the sill plate and between studs. Unfortunately, the insulation, studs and sill plate will also absorb water. Insulation is slow to allow evaporation and also losses it insulating ability (R Value) when wet and subsequently dried. In addition the insulation greatly impedes the dry down process so it is safer and more cost effective to make flood cuts on exterior walls in some cases.

Will you coordinate any re-build from demolition?

Yes we will ensure that your home is put back to normal if demolition is necessary. Prior to our completion we will discuss options with you about replacement of materials that were removed.

What is that Smell?

Excessive moisture activates bacteria and other soils in the wet building materials. These odors will dissipate as the materials are dried out.

How do you know when the home is dry?

Ironically a trained technician can tell just by the smell. However, we have several pieces of specialized equipment to monitor and ensure the home is returned to a safe, dry pre-loss condition. AllMighty Clean technicians will use a combination of Infra-Red cameras, temperature/humidity meters, penetrating and non-penetrating moisture meters to monitor and verify our dry down process. We use technology to avoid costly mistakes or guess work.

Do you follow a standard process?

Yes, we follow the ANSI/IICRC S500 for professional water restoration. Our technicians receive their certifications from “the Clean Trust” (until recently known as the IICRC). The technician must attend industry standard courses, perform hands on work and pass tests with an 80% score to be certified by the Clean Trust. AllMighty Clean is also a Clean Trust certified firm which means we use the approved standards in processing any service we perform including mitigation. Our technicians are attend several hours of training each week at our facility to keep on top of new process of technology advances.

In general the process follows the outline Below:

• Extraction of excess water
• Installation of accelerated drying equipment
• Demolition of necessary
• Daily monitoring and reassessment
• Final Documentation

What if I sell my home and have to fill out a disclosure?

This is a serious concern. A potential buyer will want to have proof that the water damage loss was handled in a safe and appropriate manner. During the process we will fully document all aspects of your water damage mitigation. At the conclusion of our work we will send a package to your insurance company. You can also receive the following documentation via email or in a CD:

1. Photo documentation (pictures of the entire process)
2. Environmental and Equipment Performance Reading (readings show the trend in humidity in your home and the drying effect of dehumidifiers we install to expedite drying)
3. Moisture Map (readings of the moisture content of effected building materials)
4. Certificate of Completion (a document that states we have returned your home to a pre-loss condition)
5. Detailed Invoice (our invoice lists each task performed in the mitigation process)

I rent this home what should I know?

Call the landlord or property manager immediately and explain the situation. It may be worthwhile to direct them to this website for reference.

Unfortunately, your furniture and personal items are generally not covered by the homeowners policy. You should move items off the wet surfaces and place aluminum foil or plastic under the legs of furniture to protect it. The plastic under furniture will protect the furniture from absorbing water and the flooring from being stained. Take pictures of all of the damage. If you have a renters policy this will help you get reimbursed for any damaged personal items.

Is Mold a concern in an indoor flood?

Yes, mitigation companies want to dry the home in 72 hours or less. Our goal is to avoid mold and other secondary damage associated with excessive water. Secondary damage may include: mold, dry rot and/or wet rot. All of the aforementioned secondary damages are caused by excessive water therefore, our goal is to dry! In many years of experience we have noted mold does not begin to colonize (become visually apparent) for 7-10 after excessive water is introduced into building materials. Mold is present in the air outside and in our homes and only becomes a serious issue if allowed to colonize. So once again it is critical to dry building materials quickly.